How a cybersecurity‑first IT Managed Service Provider uses and champions Neat’s powerful video technology to transform Microsoft Teams meetings for themselves and their clients.

From in‑house solution to industry standard centrexIT has long been known as a trusted Cyber IT partner for organisations that need secure, reliable IT systems – especially those that operate under strict compliance requirements. Security isn’t a separate service at centrexIT. It’s built into every engagement from day one. As hybrid and distributed work became the norm, the team found themselves fielding more questions about video collaboration hardware – and not just from clients, but from their own teams. Before long, centrexIT were supporting several different AV vendors; an inefficient model that placed a heavy burden on employees. Then they discovered Neat, and in their own words “were blown away.”

It was so easy to set up, and the user experience was just…neat. That gave us the confidence to lead with it.

Timothy Zarza, Onboarding Engineer, centrexIT.

Where legacy conferencing systems often required lengthy setup, complex calibration, and costly support, Neat devices delivered a radically simpler experience. That first‑hand experience ultimately transformed centrexIT’s approach: they rolled out Neat devices internally, and began recommending Neat across their client base, confident that what worked for them would help others too.

We never really led with AV before, but Neat gave us the confidence to say: this is something we can really get behind. It’s streamlined, it works, and our clients get it immediately.

Timothy Zarza

That evaluation process reflects centrexIT’s People-First approach: every technology recommendation starts with how people actually experience it, not how it looks on a spec sheet.

How Neat makes meetings feel natural

What sets Neat apart – and what convinced centrexIT to double down on it – is not just strong audio and video, but thoughtful intelligence woven into every meeting experience.

Take Neat Symmetry, for example. This patented machine‑learning system automatically frames participants in the room, scaling and arranging views so everyone – whether sitting, standing, or moving – is visible and engaged. Instead of static cameras that only zoom or crop crudely, Neat Symmetry dynamically adjusts to real human interaction, ensuring meetings feel more natural and inclusive for both in‑room and remote participants.

Then there’s Neat Boundary, a feature that centrexIT has found particularly valuable in modern open‑office and glass‑walled environments. By defining a virtual perimeter for the meeting space, Neat Boundary keeps the camera focused on people who matter – reducing false activations caused by passers‑by or reflections. This thoughtful spatial awareness helps maintain attention and prevents distracting camera movements that can disrupt the flow of a conversation.

These intelligent features matter because hybrid meetings are often prone to visual friction: unclear framing, inconsistent audio, or unnecessary movement in the background. Neat addresses all of these seamlessly, so meetings feel effortless – a quality that has impressed both centrexIT’s internal teams and their clients.

Simple, powerful, elegant

At the heart of many of centrexIT’s deployments is the Neat Bar Generation 2, a beautifully streamlined all‑in‑one conferencing device designed for small to medium rooms. Its sleek profile conceals a suite of advanced technology purpose‑built for hybrid collaboration.

What makes Neat Bar Generation 2 stand out is how it blends simplicity with capability. The device includes:

• A 50 MP wide‑angle camera capable of capturing the entire room with rich detail and intelligent framing – so everyone is seen clearly.
• A 5‑microphone end‑fire array with advanced audio processing, including echo cancellation, deep noise suppression, and voice enhancement – so every voice is clear and natural.
• Built‑in speakers designed to deliver rich, distortion‑free sound without external peripherals, streamlining installation and reducing clutter.
• Flexible mounting options above or below screens, with automatic view realignment to optimize eye contact.
• Optional BYOD‑only mode, where users can connect a laptop via USB‑C and run meetings through their preferred platform without requiring Neat Pad.

Importantly, Neat Bar Generation 2 isn’t just about raw hardware capability – it’s built to evolve. Machine‑learning algorithms continuously adapt to room acoustics, lighting, and participant movement, improving meeting experiences over time without additional configuration.

centrexIT appreciates how this blend of power and simplicity directly addresses real collaboration problems:

It’s the definition of plug‑and‑play. We had it mounted and running in minutes. No training. No IT fire drills.

Jesus Gastelum, Senior Sales Engineer, centrexIT.

Immersive engagement for larger spaces

For larger meeting rooms – where audio clarity and participant visibility become even more critical – centrexIT often deploys Neat Bar Pro. This model takes the core strength of Neat Bar Generation 2 and elevates it with even more advanced technology. Neat Bar Pro includes:

• Dual cameras with wide‑angle and telephoto lenses, supported by lightning‑fast image processing that detects, enlarges, and tracks participants across the room.
• A 16‑microphone array and subwoofer‑driven speaker system that deliver rich, room‑filling audio with clarity and depth.
• Up to 16x digital zoom and advanced framing that ensures every participant – near or far – appears natural and lifelike on the far end.
• Flexible mounting options below or above screens, with everything needed for setup included in the box.

These enhancements matter because large rooms often challenge conventional conferencing systems: audio can echo, voices can get lost, and distant participants can feel disconnected. Neat Bar Pro addresses these issues head‑on, enabling larger groups to meet with the same natural, engaging experience centrexIT’s teams enjoy in smaller spaces.

The way it frames participants is unbelievable. One of our clients called it ‘Star Trek‑level tech’ – and that was just the demo.

Jesus Gastelum

Touch control that feels second nature

Alongside its powerful video and audio capabilities, Neat also delivers an intuitive user interface with Neat Pad – a dedicated touchscreen controller that anchors every room experience.

centrexIT finds that Neat Pad reduces the learning curve for users dramatically. With one‑touch meeting join, easy volume control, and seamless content sharing, it eliminates confusion and accelerates meeting start times.

People underestimate Neat Pad. It’s so much more than a controller – it’s part of the experience. People just start using it instinctively.

Jesus Gastelum

Neat Pad can also function as a room availability display when mounted outside the meeting space, making scheduling and coordination easier for teams.

Extending engagement and equity

For environments where seeing everyone clearly is essential, centrexIT also highlights Neat Center, a companion device that enhances the capabilities of existing Neat systems.

Neat Center extends audio and visual clarity by providing:

• A 360° view with three wide‑angle cameras, ensuring participants far from the primary device are framed face‑on.
• A 16‑microphone omnidirectional array that captures voice with precision across the room.
• Flexible placement options – from freestanding to tripod or ceiling mount – so the device can be positioned for optimal coverage.

Neat Centre brings remote meeting attendees closer to where the conversation happens. It ensures no one feels like they’re at the back of the room.

Timothy Zarza

This depth of coverage is especially valuable in larger or more dynamic spaces where participants might sit, stand, or move around during meetings.

Intelligent systems that reduce friction

Beyond hardware, what makes Neat truly impactful is how it automates much of the meeting experience. Features like Neat Symmetry and Neat Boundary – plus adaptive audio processing – work behind the scenes so users don’t have to think about framing, tracking, or noise suppression.

In practice, this means centrexIT spends less time troubleshooting and more time enabling productive collaboration – exactly what a people-first, managed IT partner should deliver.

It’s not just the tech – it’s the experience. Meetings start on time now. That never used to happen.

Jesus Gastelum

Secure, scalable, and future‑ready

As a partner that supports security‑minded organisations, centrexIT values how Neat balances performance with enterprise needs. Neat devices are natively certified for platforms like Microsoft Teams, Zoom, and Google Meet, ensuring they integrate securely and consistently into existing workflows.

Moreover, centrexIT manages every Neat deployment as part of their broader managed IT model. Through cloud‑based platform Neat Pulse, they maintain remote control, push software updates, and monitor device health across entire client fleets – the same proactive, eyes-on approach they apply to every system they manage.

We’ve put every client on Neat Pulse so we can see what’s going on, push updates, troubleshoot – all without our desks.

Timothy Zarza

Seeing is believing

Removing complexity enhances collaboration, and in the case of centrexIT, adopting Neat has led to better AV and IT alignment – and improved client relationships and retention.

Perhaps the strongest endorsement though, comes from observation. When clients experience Neat first‑hand, scepticism turns to excitement.

There’s always a moment where clients go, ‘Hang on – it just did that by itself?’ And that’s when we know we’ve won them over.

Timothy Zarza

For centrexIT, adopting Neat wasn’t just a technology decision – it was a people-first one. Fewer friction points mean more productive teams, and more productive teams mean stronger client relationships. That’s the outcome centrexIT has delivered for San Diego businesses since 2002.

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