Thyssengas, a key player in Germany’s energy infrastructure, has been a powerhouse in gas transmission for decades. Known for its commitment to safety, sustainability, and innovation, the company is now leading the charge in green hydrogen and renewable gas transport. But beyond revolutionizing energy, Thyssengas is also transforming the way its 560 employees work, making hybrid collaboration smarter, smoother, and more seamless than ever. 

Like many businesses adjusting to the new era of work, Thyssengas needed a video collaboration solution that was modern, reliable, and simple to use. Meet Marcel Meyer, the company’s IT Consultant and Digital Solutions Architect, who set out on a mission to find the ultimate technology to enhance communication, boost productivity, and make remote collaboration effortless.  

A patchwork of frustration 

Before switching to Neat, Thyssengas’ video setup was scattered. Different manufacturers, unintuitive software, and a mix of Bring Your Own Device (BYOD) setups made every meeting an unpredictable experience. 

We had everything from good to bad. In the early days, we even resorted to using handheld cameras – a nightmare for both IT teams and users trying to have professional virtual meetings.

Marcel Meyer, IT Consultant and Digital Solutions Architect.

The lack of standardization led to endless technical hiccups, frustrating compatibility issues, and a flood of IT support requests. Something had to change. 

The 30 seconds that changed everything 

Marcel first spotted Neat at an event hosted by their IT service provider. He was immediately drawn to Neat’s sleek design, effortless functionality, and deep integration with Microsoft Teams. 

I walked past the Neat stand two or three times, and then I was caught in just 30 seconds. 

The game-changer? Neat Board, with its striking display, intuitive controls, and powerful collaboration features. It instantly stood out from the competition. “It was love at first sight,” Marcel joked. But it wasn’t just about good looks. Neat’s ease of use, lightning-fast setup, and seamless integration made it the perfect fit for Thyssengas’ hybrid work evolution.

A confident leap to Neat 

Unlike companies that spend months testing endless vendors, Thyssengas had already learned what didn’t work. That made their decision process refreshingly fast. Instead of juggling multiple options, they went all in on Neat. 

Over a short testing period, Thyssengas trialled Neat Board on a mobile stand across different locations. The feedback was overwhelmingly positive. Employees loved it, IT teams saw a drastic reduction in troubleshooting headaches, and reliability was through the roof. 

By the end of their evaluation, Thyssengas placed a major order to be rolled out across various workspaces, including 18 Neat Bar Pros with Neat Pads, one Neat Board, Neat Center, and Neat Pulse for remote device management.

From unboxing to full deployment – fast 

One of the biggest surprises in store for Marcel was just how easy it was to get up and running. As a self-proclaimed “gadget fan,” Meyer was blown away by the Neat unboxing experience. Thoughtful packaging, QR code setup guides, and intuitive video tutorials meant that even non-technical colleagues could install the devices themselves. Most rooms were up and running in less than 30 minutes, a huge improvement from the all-day installations of previous systems. Plus, with Thyssengas’ commitment to sustainability, Neat’s eco-friendly paper packaging and low CO2 footprint were another important win. 

A new era for hybrid work unfolds 

Once Neat was fully deployed, the changes were immediate across multiple dimensions.

Unmatched audio and video quality 

Thyssengas employees instantly noticed a difference. Crystal-clear audio, razor-sharp video, and Neat’s intelligent framing technology created a natural, immersive meeting experience.  

It’s outstanding compared to everything we used before.  

Learn more about Neat’s next-level audio here.

Flawless hybrid collaboration 

With 80% of Thyssengas employees working remotely, a reliable, high-quality video setup was non-negotiable. Now, whether employees were in the office, at home, or on the go, they enjoyed a consistent and frustration-free experience. 

Additionally, Neat App Hub’s integration with Miro revolutionized collaboration. Digital whiteboarding became an essential tool for brainstorming, planning, and strategy sessions. 

Reliability in high-stakes scenarios 

To put Neat to the ultimate test, Thyssengas ran a 24-hour crisis simulation where video conferencing was essential for coordinating responses. Neat delivered flawlessly, proving its reliability in mission-critical situations. 

Neat Pulse: A lifesaver for IT teams 

For IT management, Neat Pulse was transformational. With remote access to all devices, troubleshooting became instant, software updates were seamless, and IT tickets dropped significantly.

Neat Pulse drove 50% of our decision to go big with Neat. Instead of wasting time traveling between locations to fix minor issues, everything could be managed remotely.

A more spontaneous meeting culture 

Thanks to Neat, Thyssengas has seen a shift toward more dynamic, spontaneous collaboration. Instead of waiting to book formal meetings, everyone on the team feels empowered to connect quickly, on the fly. In fact, the increase in meetings has also resulted in higher productivity and faster decision making. 

What’s next for Thyssengas? 

Thyssengas is just getting started with Neat. Next on the horizon, a trial of Neat Frame for personal workspaces and phone booths, expanded use of Neat Share for seamless app switching, and more mobile hybrid setups to enhance flexibility.

With a strong focus on digital transformation, Thyssengas is ensuring its workforce is just as future-ready as its energy solutions. We doff our cap to Marcel, to his commitment to streamlining processes, and supercharging collaboration.

If you’d like to master hybrid work, find out more about what makes Neat different or book a demo with one of our experts today.