Cementing trust, transparency, and responsibility, our ISO/IEC 27001 certification confirms we handle your data with care and diligence. Above all, it verifies that we adhere to security standards that meet rigorous global expectations.

ISO/IEC 27001 is a global standard for information security. The International Organization for Standardization (ISO) certification outlines a rigorous framework for managing and safeguarding sensitive data. From access control to incident response and risk assessment, the standard ensures a holistic and systematic approach to security governance.

Achieving certification means that our information security practices have been independently audited and validated against this globally respected benchmark. Here’s how we achieved our certification.

The journey to getting the ISO

We started with a gap analysis (a method used to assess the difference between an organization’s current performance and its desired future performance). The gap analysis compared our existing controls for security and data protection against the ISO 27001 requirements to identify areas for improvement.

Next, we conducted a thorough risk assessment of our organization, which included in-depth interviews with all key stakeholders. It involved mapping out the various departments and identifying the roles, responsibilities, processes, procedures, risks (both internal and external), team structures, and systems and tools used daily by individual stakeholders.

Building an ISMS (Information Security Management System)

Following the risk assessment, we began building an ISMS (Information Security Management System). The ISMS consists of policies and procedures, often documenting processes that we already perform as a company, but not in a fully formalized manner. In the end, we drafted, reviewed, refined, and published over 30+ policies in our ISMS.

After identifing policy and procedure gaps, they become the prescriptive items to remediate with mitigating actions during the next stage. These actions included formalizing disaster recovery and incident/breach response plans, continuity of operations, vulnerability scanning and remediation planning. Additionally, they included data privacy assessments related to privacy and website cookie notices.

Implementing awareness and training

The next phase focused on awareness and training. To ensure compliance with regulatory obligations, we deployed a training platform that included onboarding security and compliance topics for all Neat employees. The platform also featured phishing simulations to educate employees on how to avoid attacks by threat actors.

After completing the ISMS, we conducted an internal audit to ensure that all the defined controls were in place. This internal audit also provided an opportunity to refine any aspects of the ISMS before engaging external auditors. The final steps to achieving ISO compliance involve an external audit conducted in two stages by Det Norske Veritas (DNV) auditors, with the final on-site audit taking place at Neat’s corporate headquarters in Oslo, Norway. (DNV is a global assurance and risk management company.)

Covering customers, partners, and employees

For Neat, ISO 27001 is more than a certificate—it’s a signal of trust, transparency, and responsibility. Concerning our customers, it confirms we handle their data with the care and diligence it deserves. To our partners, it demonstrates that we operate with security standards that align with global expectations—vital for integrations, joint ventures, cloud services, and more. For our Neat employees, it reinforces a security-first culture that permeates every design decision and operational workflow within our organization.

Security and compliance aren’t one-time events—they’re continuous commitments. Hence, we’re now expanding our scope for future audits and further integrating privacy-by-design into our product roadmaps. To paraphrase what it says on ISO’s website, Neat is proud to make your lives easier, safer and better!

Discover our pioneering devices live in action during our Neat webinars and live product tours. For a one-on-one experience, book a demo with a Neat product specialist.