Public sector organisations face mounting pressure to operate efficiently, equitably, and transparently in a hybrid-first world. As services shift to more flexible delivery models, video collaboration becomes essential — not just for internal communication, but for citizen engagement and critical response operations. Here’s how Neat is helping public bodies across the globe rise to the challenge.

The public sector has never been under more pressure to adapt. Whether it’s city councils trying to engage with citizens remotely, government departments balancing office presence with remote work, or emergency services needing instant visual coordination, the need for dependable, intuitive video solutions is universal. With this in mind, Neat has emerged as a trusted partner for many public sector organisations, helping them transition to smarter, more inclusive collaboration environments.

The following five customer stories illustrate how Neat’s purpose-built video technology is enabling a wide range of public sector bodies to operate more effectively — improving how they work, communicate, and serve their communities.

1. Hutt City Council: Enhancing community engagement through smarter meetings

Hutt City Council in New Zealand oversees governance, community development, infrastructure, and emergency management for Lower Hutt, a city of over 114,000 people. With staff spread across various locations and the increasing need to support hybrid work, the council sought a way to modernise its communication infrastructure and ensure effective collaboration between councillors, teams, and community groups.

Neat provided a seamless solution. A range of devices including Neat Bar, Neat Bar Pro, Neat Board, Neat Frame, and Neat Pad were deployed in council buildings and emergency centers. The result was a more inclusive and efficient meeting environment.

Features like Neat Symmetry ensure that every participant is clearly seen and heard, whether they’re in the room or joining remotely. This has been key to supporting hybrid community board meetings and maintaining operational continuity during emergencies.

2. Provincie Zuid Holland: Inclusive hybrid collaboration across government departments

Provincie Zuid Holland (PZH) is one of the most important regional government bodies in the Netherlands, responsible for public infrastructure, spatial planning, water management, and environmental protection. Like many government institutions, PZH experienced challenges in making remote staff feel truly connected and included in workplace collaboration, especially when many meetings continued to happen in-office.

To support a more balanced hybrid experience, PZH rolled out Neat Board, Neat Bar, and Neat Pad devices across its offices. This allowed teams to host meetings where remote and in-person participants could engage on equal footing. Neat Symmetry played a crucial role here, automatically framing each person in the meeting so their faces and expressions are visible — reducing the sense of distance and boosting engagement.

IT teams have also benefited from Neat Pulse, a centralised platform that simplifies the deployment and management of devices across the organisation.

3. Grow America: Connecting teams nationwide for community impact

Grow America is a nonprofit dedicated to accelerating economic development and promoting equitable growth across the United States. With staff working from different cities and frequent collaboration with public and private sector partners, Grow America needed a video collaboration solution that could bridge geographical gaps and support seamless communication.

Neat devices proved to be the perfect fit. Neat Board came into play in casual “chill spaces” to promote informal, creative conversations, while a Neat Bar was chosen for more structured meeting environments. With full integration with Microsoft Teams, staff could launch meetings effortlessly without lengthy setup or technical barriers. Neat’s ease of use and minimal training requirements meant the organisation could focus on its mission, not managing tech.

Additionally, Neat Pulse allowed the nonprofit’s limited IT resources to manage devices across locations with ease, ensuring smooth operations and strong connections across its network.

4. Familjebostäder: Supporting team culture in Sweden’s housing sector

Familjebostäder is a public housing company owned by the City of Stockholm, managing around 45,000 rental apartments. The organisation plays a key role in providing affordable housing and ensuring the well-being of its tenants. As more employees worked from home or across multiple offices, Familjebostäder identified a need to streamline its meeting environments and promote better team cohesion.

Neat devices were introduced to standardize and enhance collaboration across the organisation’s 23 meeting spaces. With a combination of Neat Bar, Neat Bar Pro, Neat Pad, and Neat Board, the company created an intuitive and uniform experience that made it easy for staff to start meetings, share content wirelessly, and interact without technological hurdles.

One standout feature, Neat Boundary, allows video feeds to focus only on what matters — excluding distractions in busy or open-plan office environments. This has helped Familjebostäder foster a more engaging and focused culture, while also making hybrid meetings simpler and more effective.

5. Kobe City Emergency Services: Real-time coordination in critical situations

Kobe City’s emergency services are responsible for managing disaster response and emergency medical care in one of Japan’s most earthquake-prone regions. With multiple hospitals and response teams operating across the city, reliable video communication is essential to ensure coordinated action during emergencies.

To enhance this capability, Kobe City deployed Neat Bar and Neat Frame devices across its disaster response hospitals. The devices provide crystal-clear video and audio, enabling frontline teams and government officials to exchange information rapidly during drills and live incidents. Their portability and ease of use are particularly valuable in time-sensitive scenarios where every second counts. With minimal setup and robust performance, Neat has helped Kobe’s emergency services maintain strong lines of communication, contributing directly to improved response outcomes and public safety.

Turning technology into tangible public value

Across the public sector, from city councils and nonprofit organisations to regional governments and emergency services, Neat’s video collaboration devices are proving to be a vital tool in delivering better outcomes. By combining simplicity, high-quality performance, and inclusive features like Neat Symmetry and Neat Pulse, these solutions help public organisations work more effectively, connect more deeply, and serve more responsively.

If you’re a public sector mover and shaker, it’s time to book a demo and experience Neat devices for yourself.