Deeper control. Faster automation. Better visibility—new capabilities built for modern IT at any scale.

Neat Pulse has always been about one thing: giving IT teams total control—without the complexity.

If you’re new to it, Neat Pulse is our cloud-native control center for managing Neat devices at scale. It brings together real-time visibility, remote control, automation (via APIs and webhooks), and intelligent device management—all in one beautifully simple interface.

But what makes Neat Pulse truly powerful is how it keeps evolving.

Fresh off our recent blog on proactive IT with events and webhooks, we’ve rolled out a wave of new features that push control, automation, and flexibility even further.

Here are eight of the most impactful updates.

Secure access—simplified

Managing devices shouldn’t feel like a workaround.

You can now set device settings passwords per device or via profiles, giving you clear, flexible control over access across your deployment. Whether you’re managing a single room or a global rollout, it’s easier to enforce the right level of security exactly where it’s needed.

We’ve also made it easier to manage local access to your devices. You can now enable or disable local IP-based access directly in Neat Pulse, as well as set and manage the username and password. Neat Pulse also surfaces the IP address for each device—so you know exactly where to connect, instantly.

Find, fix, and move faster

As your deployment grows, speed and simplicity become everything.

You can now filter devices by app, Neat OS version, and software channel, helping you zero in on exactly what you need—fast. Whether you’re troubleshooting, updating, or auditing your fleet, it’s all right there.

We’ve also made it easier to deliver consistent meeting experiences. With the ability to set default camera framing modes across Microsoft Teams Rooms, Google Meet, BYOD, and more, every room behaves exactly as expected—without manual adjustments. (Zoom Rooms is via ZDM.)

Built for real-world, global IT

Modern IT isn’t centralized—it’s everywhere.

Managing devices across locations, networks, and teams requires consistent access and control—without adding friction.

Expanded Remote Access API capabilities now let you programmatically manage local IP-based access—so you can set and control usernames and passwords across devices more efficiently.

Automation that actually scales

Here’s where automation brings it all together.

Neat Pulse continues to expand what’s possible through APIs—so you can move beyond manual tasks and start building real workflows.

You can now:

• Factory reset devices via API—no need for on-site intervention
• Move paired devices between rooms programmatically—no manual reconfiguration
• Retrieve Audit Log history via API—full visibility on demand

Individually, these are powerful. Together, they unlock a different way of operating—where your environment responds automatically, instead of waiting for someone to step in.

This is what smarter IT looks like

The shift to proactive, automated IT is already underway.

IT teams aren’t just managing devices anymore—they’re orchestrating environments. Automating workflows. Building systems that fix issues before users notice them.

That’s exactly where Neat Pulse is headed.

These updates aren’t about adding features for the sake of it. They’re about giving you tighter control, better visibility, and the ability to scale simply and effectively.

Stop reacting. Start staying ahead

If you’re already using Neat Pulse, there’s more here to take advantage of than you might think.

If you’re not, now’s a good time to take a closer look.

Ready to see what smarter IT actually looks like?
Experience Neat Pulse in action during a live product tour—or book a one-on-one demo with a Neat specialist for a deeper, tailored walkthrough.